Refund policy
30-Day Wellness Promise
We want you to feel comfortable trying Women’s Balance.
You have 30 days from the date your order is delivered to contact us if it isn’t the right fit for your routine.
To request a return or refund, email us at Hello@herbandhabit.com with your order number and the email address used to place your order.
Because Women’s Balance is a dietary supplement, opened products generally should not be mailed back for health and safety reasons unless we specifically ask you to do so. If your request qualifies under our 30-Day Wellness Promise, we’ll let you know the next steps.
For multi-bottle orders, any unopened bottles that are being physically returned must remain sealed, unused, and in their original packaging.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
You can always contact us with return questions at Hello@herbandhabit.com.
Damages, Incorrect Items & Order Issues
Please inspect your order when it arrives.
If your order is damaged, defective, missing an item, or you receive the wrong product, contact us as soon as possible at Hello@herbandhabit.com so we can review the issue and make it right.
Please include your order number and, when possible, photos of the product and shipping packaging.
Non-Returnable Items
For health and safety reasons, we cannot accept physical returns of opened or used dietary supplements unless we specifically instruct you to return them.
This does not prevent you from contacting us under our 30-Day Wellness Promise if you have opened your first bottle and decide Women’s Balance is not right for you.
We also cannot accept returns of:
- Gift cards
- Downloadable or digital products once delivered or accessed
- Products damaged through misuse or improper storage
- Items returned without prior authorization
Bundle pricing, promotional discounts, or sale pricing do not make an otherwise eligible order ineligible for our 30-Day Wellness Promise.
Exchanges
We do not currently offer direct product exchanges.
If there is an issue with your order, contact us at Hello@herbandhabit.com and we’ll help determine the appropriate next step.
Return Shipping
If we determine that a physical return is required, we will provide you with the return address and instructions.
Do not ship products to the address shown on the product label or packaging unless we specifically instruct you to do so.
If the return is due to a damaged, defective, or incorrect item, we will cover any required return shipping.
For other approved physical returns, you will be informed of any applicable return-shipping costs before sending the product back.
Refunds
We will notify you once your refund request has been reviewed.
If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or credit-card provider.
If more than 15 business days have passed since we approved your refund and you still have not received it, contact us at Hello@herbandhabit.com.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or we determine otherwise.
European Union Cooling-Off Period
If we ship merchandise to customers in the European Union, applicable EU consumer cancellation rights may provide additional protections beyond this policy.
Where applicable, customers may have the right to cancel an eligible order within 14 days of receiving it. Certain sealed goods may be exempt from cancellation rights after being opened for health or hygiene reasons.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.