Refund policy

Our 90-Day You-Be-the-Judge Promise

We’d rather you decide whether Women’s Balance is right for you than take our word for it. So take it for up to 90 days, use your Companion Guide to keep track of how you feel, and be the judge.

How it works

  • You have 90 days from the day your order is delivered.
  • Open as many bottles as you like, including all three bottles in a 3-bottle order.
  • If it isn’t the right fit, email Hello@herbandhabit.com with your order number and the email address you ordered with.
  • You don’t need to give a reason, and you don’t need to send anything back.
  • The Companion Guide is yours to keep either way.

Subscriptions

The promise covers the first 90 days of a new subscription (up to three shipments). You can skip, pause or cancel anytime from your account or by emailing us.

Refunds

We’ll process your refund within 7 business days of your email. It goes back to your original payment method, and depending on your bank or card provider, it can take up to 10 more business days to appear.

We refund the product price. Original shipping charges aren’t refunded, unless your order arrived damaged, defective or incorrect.

If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, email us at Hello@herbandhabit.com.

A few plain-language terms

  • The 90-Day Promise can be used once per customer and household.
  • It covers orders placed on herbandhabit.com. It doesn’t cover products bought from other sellers.
  • Bundle pricing, promotions and sale pricing never make an order ineligible.

Damaged, Incorrect or Missing Items

Please check your order when it arrives. If anything is damaged, defective, missing or wrong, email Hello@herbandhabit.com as soon as possible with your order number and, if you can, photos of the product and packaging. We’ll make it right, and we cover any return shipping that’s needed.

Returns

Because Women’s Balance is a dietary supplement, we don’t ask you to mail back opened bottles, and we can’t accept physical returns unless we’ve asked for them. Please don’t send anything to the address on the label or packaging unless we give you instructions.

We also can’t accept returns of:

  • Gift cards
  • Digital products once delivered or accessed
  • Products damaged through misuse or improper storage

Exchanges

We don’t currently offer direct exchanges. If there’s an issue with your order, email us and we’ll help with the right next step.

European Union Cooling-Off Period

If we ship to customers in the European Union, EU consumer law may give you additional rights beyond this policy, including the right to cancel an eligible order within 14 days of receiving it. Certain sealed goods may be exempt once opened, for health or hygiene reasons.

Nothing in this policy limits any rights you have under applicable consumer-protection law.

Questions? Email Hello@herbandhabit.com.