SHIPPING POLICY

Thank you for shopping with Herb & Habit. We want you to know what to expect after placing your order.

Order Processing

Orders are typically processed and prepared for shipment within 2–5 business days.

Processing time is separate from carrier transit time. Orders placed on weekends or holidays may begin processing on the next business day.

Once an order has entered fulfillment, we may not be able to cancel it or change the shipping address. Please review your shipping information carefully before completing your purchase.

U.S. Shipping

We currently offer standard shipping within the United States.

Estimated carrier transit time after fulfillment is generally 2–4 business days. Combined with processing time, most U.S. orders should arrive approximately 4–9 business days after the order is placed, although delivery times are estimates and are not guaranteed. Supliful currently uses USPS Ground Advantage for standard domestic shipping.

Shipping Rates

Our current U.S. shipping offer is:

1 Bottle / 30-Day Supply: $5.29 standard shipping
2 Bottles / 60-Day Supply: FREE standard shipping
3 Bottles / 90-Day Supply: FREE standard shipping

Free shipping applies automatically to qualifying orders at checkout.

Shipping rates and promotions may change from time to time. The shipping charge displayed at checkout will be the applicable charge for your order.

Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow some time for the carrier to begin displaying tracking updates after your shipping confirmation is issued.

Delivery Delays

Delivery dates are estimates only.

Orders may be delayed due to carrier disruptions, severe weather, holidays, high shipping volume, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, contact us at Hello@herbandhabit.com and we’ll help investigate.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us at Hello@herbandhabit.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made after an order has entered processing or fulfillment.

If an order is returned to us or our fulfillment provider because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

Check around your delivery location
Check with other members of your household
Check with neighbors or building management where applicable
Allow a short period of time in case the carrier marked the package delivered before completing delivery

If you still cannot locate the package, contact us at Hello@herbandhabit.com with your order number so we can review the situation.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If your order arrives damaged, contains the wrong item, or is missing an item, contact us as soon as possible at Hello@herbandhabit.com.

Please include:

Your order number
A description of the issue
Photos of the product and shipping packaging when applicable

We’ll review the issue and work to make it right.

International Shipping

At this time, Herb & Habit ships only within the United States.

We may expand international shipping in the future.

Alaska, Hawaii, and Other Delivery Restrictions

Certain destinations may not currently be supported by our fulfillment network.

If we are unable to ship to the address provided, your order may be canceled and refunded.

Our fulfillment provider currently states that shipping to Alaska and Hawaii is unavailable, so I would leave those destinations disabled in Shopify rather than accepting orders you can’t fulfill.