Shipping policy

Shipping Policy

Thank you for shopping with Herb & Habit. Here’s what to expect after you place your order.

Order Processing

Orders are processed and prepared for shipment within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

Once an order has entered fulfillment, we may not be able to cancel it or change the shipping address, so please double-check your shipping details at checkout.

U.S. Shipping

We ship within the United States by USPS Ground Advantage. Once your order ships, delivery usually takes 5–7 business days, so most orders arrive 6–10 business days after you order. Delivery times are estimates and aren’t guaranteed.

Shipping Rates

  • 1 bottle (30-day supply): $5.29 standard shipping
  • Buy 2, Get 1 Free (3 bottles, 90-day supply): free standard shipping
  • Subscribe & Save: free standard shipping on every delivery

Free shipping applies automatically at checkout. Shipping rates and promotions may change from time to time; the charge shown at checkout is the one that applies to your order.

Tracking

You’ll get a tracking email as soon as your order ships. It can take a day or so for the carrier to start showing updates.

Delivery Delays

Orders can occasionally be delayed by carrier disruptions, severe weather, holidays, high shipping volume, or an incorrect or incomplete address. If your tracking hasn’t updated in a while or your order seems significantly delayed, email Hello@herbandhabit.com and we’ll look into it.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and accurate at checkout. If you spot a mistake, email Hello@herbandhabit.com as soon as possible. We’ll do our best to update it before fulfillment begins, but we can’t guarantee changes once an order is being processed.

If an order is returned to us because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply to send it again.

Lost Packages

If your tracking says your package was delivered but you can’t find it, please:

  • Check around your delivery location
  • Check with others in your household
  • Check with neighbors or building management
  • Give it a day, in case the carrier marked it delivered early

If you still can’t find it, email Hello@herbandhabit.com with your order number and we’ll help.

Damaged, Incorrect or Missing Items

Please check your order when it arrives. If anything is damaged, wrong or missing, email Hello@herbandhabit.com as soon as possible with your order number, a short description of the issue, and photos of the product and packaging if you can. We’ll make it right.

Where We Ship

We currently ship only within the United States. We’re not able to ship to Alaska or Hawaii at this time. If we can’t ship to the address you enter, we’ll cancel and fully refund your order.

Returns and Refunds

Every order is covered by our 90-Day You-Be-the-Judge Promise. See our Refund Policy for details.

Contact Us

Questions about shipping or delivery? Email Hello@herbandhabit.com. We reply within 3 business days.